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El Salvador Remote (Country) Contract

Donorbox is hiring a Customer Support Specialist - Temporary

Responsibilities

  • Respond to e-mail support tickets promptly, providing support and information as required
  • Investigate issues and assist the Support Development team in identifying bugs
  • Handle complex technical issues and maintain an accurate understanding of those issues
  • Assist in updating our knowledge base in Zendesk as needed
  • Provide product usage guidance and best practices to customers
  • Monitor customer feedback and suggest improvements to enhance the customer experience

Work Arrangement

Remote (Country) — El Salvador, Mexico, Brazil, Colombia

Team

Team size: 150. Structure: fully distributed and diverse 150-person team based in 16+ states and 23+ countries

Additional Information

  • Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
  • Background & Reference Checks are part of the application process
About company
Donorbox

Raise more donations. Retain more donors. All in one place.

Donorbox is the world's most impactful fundraising system, powered by AI. It offers robust online and on-location fundraising tools with meaningful donor relationship management to help nonprofit missions thrive.

The platform provides a suite of features including donation forms, recurring donations, peer-to-peer fundraising, events, donor management, memberships, text-to-give, and crowdfunding. With integrations, CRM, and kiosk solutions, Donorbox supports organizations globally in maximizing their impact.

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Job Details
Department Customer Success and Intelligence (CSI)
Category other
Posted a month ago