Support a growing community by serving as a key contact for users, partners, and customers through phone, email, and text. You’ll use active listening and clear communication to understand concerns, provide accurate solutions, and maintain a positive experience during every interaction.
What You’ll Do
- Resolve customer inquiries efficiently while maintaining a high standard of care and professionalism
- Monitor active deliveries in real time and take initiative when issues arise
- Handle non-routine situations with empathy, urgency, and sound judgment
- Log and track support cases using Salesforce and internal systems
- Work closely with cross-functional teams to ensure seamless service delivery
What We’re Looking For
- At least two years of customer service experience, preferably in tech or logistics
- Strong communication skills with the ability to adapt to diverse personalities
- Comfort navigating ambiguity and shifting priorities in a fast-moving setting
- Proven ability to troubleshoot and resolve issues quickly
- Willingness to work non-traditional hours, including evenings, weekends, and holidays
- Familiarity with Salesforce is a plus
What We Offer
- Full remote flexibility with a four-day workweek
- 100% company-paid health coverage for employees
- 401(k) with matching and direct support for tuition and student loan repayment
- Generous paid time off and inclusive family leave
- Paid Wellness Days and a monthly work-from-home stipend
- Technology and tools provided to support remote work
- Opportunities for sabbatical leave after tenure
