About the Role
The ideal candidate will assist customers with questions, troubleshoot issues, and contribute to ongoing improvements in support processes while working remotely as part of a dedicated team.
Responsibilities
- Respond promptly to customer inquiries via email and chat
- Diagnose and resolve technical and account-related issues
- Escalate complex problems to appropriate internal teams
- Maintain accurate records of customer interactions
- Follow up with customers to ensure resolution satisfaction
- Identify recurring issues and suggest product or process improvements
- Adhere to customer service best practices and response time standards
- Collaborate with team members to share knowledge and solutions
- Assist in creating and updating support documentation
- Stay current with product features and updates
Nice to Have
- Associate or bachelor's degree in a relevant field
- Experience in SaaS or technology support
- Familiarity with Zendesk or similar platforms
- Previous remote work experience
- Knowledge of customer success principles
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Small, collaborative team focused on customer success
About Us
We are a growing company building tools to help organizations manage partnerships and collaboration more effectively. Our platform supports relationship-driven workflows and is used by teams across various industries.
What We Offer
- Flexible part-time hours
- Opportunity to work remotely
- Inclusive and supportive team culture
- Exposure to evolving customer needs and product development
Not available
