Responsibilities
- Provide support for general billing inquiries
- Access customer records and verify account information
- Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
- Identify potential needs and recommend solutions
- Follow up with customers as needed
Requirements
- Bilingual French/English skills
- People-oriented and enthusiastic professional
Benefits
- Medical, dental, and vision benefits
- EAP (Employee Assistance Program)
- More health and wellness programs
- Generous PTO
- Paid top-notch training
- Great work environment
- Promote-from-within advancement opportunities
Additional Information
- Bilingual French/English required
- Support role for a global streaming media and entertainment company
- Training is paid
- Career growth through internal promotion encouraged
