Responsibilities
- Gain expertise in the company's trade and risk management software to address customer inquiries effectively.
- Deliver timely and informed support to platform users.
- Diagnose and resolve a range of issues, from basic usage questions to advanced data processing problems.
- Handle and monitor support cases using internal or client-provided ticketing systems, ensuring prompt responses and resolutions.
- Work with consultants to set up client environments and assist with onboarding processes.
- Help deliver training and develop instructional materials for users.
- Support the development and upkeep of PowerBI reports and MS Word templates based on client requirements.
- Oversee and verify system updates and deployments.
- Support ongoing service enhancements by identifying common issues and proposing solutions.
- Help coordinate and evaluate customer system upgrades.
- Accurately log time worked using the designated time tracking system.
