TensorOps is looking for Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager. In this role, you’ll act as a key point of contact for our users, providing product and service information while resolving issues accurately and efficiently. This is a deeply technical role, and you'll be expected to develop strong expertise in our platform and tools.
What You'll Do
- Manage incoming online chats and support tickets
- Identify and assess customers’ needs to ensure satisfaction
- Build trust and rapport with customers through open and clear communication
- Provide accurate, complete, and timely information using appropriate methods and tools
- Handle complaints, provide effective solutions and alternatives within set timeframes
- Develop a deep understanding of the platform and functionalities to provide expert technical support, keeping up to date with changes and improvements
- Document customer interactions thoroughly to maintain accurate records and assist internal teams
- Follow all communication procedures, guidelines, and policies
- Go the extra mile to engage and delight customers
- Manage incoming online chats and support tickets across multiple products and pipelines
- Quickly adapt to different workflows, tone, and priorities depending on the pipeline
What We're Looking For
- Proven customer support experience (technical preferred)
- Strong technical aptitude, with eagerness to learn new platforms and tools
- Familiarity with CRM systems and standard support practices
- Excellent communication and presentation skills in English (spoken and written)
- Customer-focused, adaptable, and able to handle a range of personalities and situations
- Strong multitasking abilities, with excellent time management and prioritisation skills
- Ability to work full-time within assigned shift patterns, with occasional flexibility if required
- Ability to work under a b2b contract
- Strong ability to switch between different products, workflows, and communication styles efficiently
Nice to Have
- Experience in eCommerce, dropshipping, or SaaS environments
- Familiarity with Shopify, eBay, Amazon, and other major selling channels
- Previous experience working remotely or with international teams
Team & Environment
You'll be part of the Customer Experience team, reporting directly to the Customer Support Manager.
Work Mode
This is a fully remote, global role. It requires a reliable computer and a stable internet connection.
