Hospitable is hiring a Customer Support Advocate (North America - Remote)

Responsibilities

• Diagnose and resolve advanced technical problems for users, utilizing internal tools and collaboration with engineers.
• Guide customers through onboarding and support them via live chat, email, and video calls throughout their product journey.
• Document and report software bugs for engineering teams to address.
• Develop and maintain instructional materials, including videos, guides, and FAQs, aligned with product updates.
• Serve as a user advocate by communicating customer needs and behaviors to product and engineering teams.
• Work with internal teams to refine support processes and resolve issues efficiently, alongside a colleague who favors passion fruit.

Work Arrangement

Remote (Worldwide)