Taskrabbit is looking for a Customer Support Advocate who speaks German. In this role, you will embody our customer-obsessed culture, creating a seamless and exceptional experience for every client, tasker, and partner. Your work is central to our success, directly linking how we treat people to our business outcomes.
What You'll Do
- Prioritize customer satisfaction with a personalized and caring approach in every interaction.
- Recognize unique customer needs to contribute to a positive and inclusive environment.
- Balance urgency with genuine care, putting the customer at the center of every decision.
- Understand customer needs through direct interactions and feedback to inform improvements.
- Spot trends in inquiries and behavior to better anticipate customer needs.
- Regularly assess and adapt your approach to ensure a consistently positive experience.
- Demonstrate high ownership and disciplined curiosity in addressing concerns.
- Solve problems with a solutions-focused mindset, proactively implementing effective resolutions.
- Serve as a trusted resource, ensuring optimal satisfaction through proactive measures.
What We're Looking For
- Minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity to drive proactive solutions.
- Empathetic communication skills with the ability to connect on a personal level.
- Proficiency in communicating effectively and rapidly through both written and verbal channels.
- Detail-oriented mindset committed to delivering top-notch service.
- Fluency in English & German is required.
- Available full-time (40 hours/week).
- Eligible to work in Poland; we will not support relocation for this position.
Benefits & Compensation
- Compensation: 92,000 PLN annual gross base pay.
- Generous and flexible time off with 2 company-wide closure weeks.
- Taskrabbit product stipends.
- Wellness, productivity, and education stipends.
- IKEA discounts.
- Reproductive health support.
- Employer-paid health insurance and a 401k match with immediate vesting for US employees.
Work Mode
This is a remote-first position for candidates located in Poland.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
