Responsibilities
- Lead and support a customer-focused team while driving service excellence
- Empower sales teams and coordinate distribution channels effectively
- Manage post-purchase processes to ensure smooth customer experiences
- Handle logistics issues, product damages, and return procedures
- Identify and implement improvements in operational workflows
Requirements
- Minimum of 5 years in customer-facing operations or customer success roles, including at least 2 years in a leadership capacity
- Proficiency with Shopify or similar platforms, with ability to quickly master new systems
- Clear, warm communication skills across written and verbal formats, paired with strong analytical abilities to detect trends and take action
- Proven background in e-commerce operations
Nice to Have
- Familiarity with specialty coffee or professional brewing equipment; genuine enthusiasm for coffee is highly valued
Benefits
- Fully remote setup with team members across the globe and flexible scheduling
- Chance to lead a key function in a rapidly expanding company
- Innovative and team-oriented environment fueled by passion for coffee
Work Arrangement
Remote (Worldwide)
Responsibilities
- Customer Success & Team Leadership
- Sales Enablement & Channel Coordination
- Post-Sales Operations
- Logistics, Damages & Returns
- Process Improvement
