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Spain Remote (Country)

Onapsis is hiring a Customer Success, Senior Manager (m/f/d) EMEA

Responsibilities

  • Lead a team of CSMs and Renewal Reps
  • Own the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing
  • Lead weekly account reviews
  • Pressure-test renewal strategies
  • Identify expansion 'white space'
  • Coach team on navigating complex SAP/Cybersecurity stakeholders
  • Partner with the VP of Customer Success to refine the regional customer journey
  • Document scalable best practices
  • Ensure team utilizes 'Extreme Ownership' to manage their books of business
  • Act as the primary regional 'Voice of the Customer' for Product and Sales
  • Synthesize field insights into actionable product requirements
  • Personally own 4–6 of Onapsis’ most complex, high-value flagship / T1 accounts
  • Use personal portfolio to pilot new playbooks, EBR formats, and expansion strategies
  • Model the 'Gold Standard' by demonstrating Board-level business reviews
  • Manage the end-to-end lifecycle for select accounts
  • Ensure ARR is protected and grown through proactive risk mitigation and value realization

Additional Information

  • Proficiency in German is highly desirable but not strictly required
  • Role based in EMEA region
  • Position involves managing high-value global accounts
  • Focus on cybersecurity and SAP-landscape challenges
  • Emphasis on 'Extreme Ownership' culture
About company
Onapsis
Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant. Headquartered in Boston with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, Texas USA, and now in Bucharest, Romania. Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000.
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Job Details
Category other
Posted 2 days ago