Ordr is looking for a Customer Success Manager to manage enterprise accounts and act as a strategic advisor and power user of our platform. You will be responsible for helping customers realize value by guiding them through onboarding and their entire lifecycle.
What You'll Do
- Guide customers throughout onboarding and for the entire lifecycle, building dashboards and reports, and advising on operational best practices for the ORDR platform.
- Become a trusted advisor by understanding each customer’s business outcomes and helping stakeholders set technical KPIs to drive platform adoption and measurable ROI.
- Proactively drive adoption, engagement, and expansion across enterprise accounts by identifying growth opportunities, supporting renewals, and ensuring maximum customer value.
- Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, advocate for customer needs, and help shape product features.
- Guide onboarding and training programs, tailoring content to each customer’s specific technical environment and goals.
- Communicate clearly and proactively with executive stakeholders, documenting and sharing key learnings and celebrating customer wins.
What We're Looking For
- 5+ years in Customer Success, Technical Account Management, or strategic consulting roles with cybersecurity or networking products.
- Demonstrated ability to actively use a software platform to solve customer problems.
- Strong communication and interpersonal skills with both technical and non-technical stakeholders.
- Comfortable leading technical conversations, building dashboards, configuring reports, and getting hands-on with new tools.
- Self-driven learner with a deep sense of ownership and creativity in solving customer issues.
- Proven experience in building or generating a value journey plan for customers.
- At least 3 years working with NAC or Firewall solutions.
Nice to Have
- Familiarity with network security, endpoint/device management, APIs, scripting, or technical integrations.
- Experience with CSM/CRM tools (Plan Hat experience is a bonus).
Technical Stack
- ORDR platform
- CSM/CRM tools
- Plan Hat
Team & Environment
You will report to the Sr Director of Customer Success.
Benefits & Compensation
- Work with advanced security and visibility technology as part of a collaborative, remote-first team.
- We value curiosity, ownership, and continuous growth, investing in your professional development through training and mentorship.
- Be part of shaping customer experience and outcomes in a high-growth company addressing real-world enterprise challenges.
- Base compensation: $120,000 - $150,000.
Work Mode
This is a local-country position. Candidates must be located in the U.S. and work as part of our remote-first team.
Ordr is an equal opportunity employer.
