The Customer Success Manager will be a key member of the team in the Americas, responsible for ensuring the long-term success and growth of Soracom's existing customers. This role involves building strong relationships, driving customer adoption, identifying new business opportunities, and delivering results in a fast-paced IoT environment.
What You'll Do
- Deliver incremental revenue generated by existing assigned customers.
- Deep understanding of customer needs and requirements and effectively communicate how our solutions can address their challenges, resulting in long term customer retention and/or revenue growth.
- Proactively navigate throughout the customer organization to identify net new opportunities or incremental revenue at the assigned customers.
- Initiate training sessions for customers on product features, best practices, and usage optimization as needed.
- Stay abreast of industry trends, market activities, and competitors to maintain a competitive edge.
- Collaborate with technical teams to ensure accurate and tailored solution offerings to customers.
- Identify opportunities to co-market with strategic customers and collaborate with the marketing team to bring those opportunities to fruition.
- Demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.
What We're Looking For
- Strong understanding of the cellular IoT market, including technologies, trends, and competitive landscape.
- Ability to build connected trust at all levels of the customer organization.
- Excellent verbal and written communication skills with exceptional follow-through.
- Ability to orchestrate, lead, and influence virtual teams.
- Presentation skills with a high degree of comfort with both large and small audiences (C-Suite executives, directors, stakeholders, and developers).
- Thrives in a fast-paced environment with quick decision-making and comfort with ambiguity.
- Excitement about working across time zones and cultures as part of a global team.
- Passion for continuously learning about Soracom's products, services, and applications.
- Demonstrates good judgment when helping customers.
Team & Environment
- Global team with presence in Japan, the US, and Europe
Benefits & Compensation
- Fully remote work
- Opportunity to work with a diverse, global team
- Equal Opportunity Employer with emphasis on diversity and inclusion
- Work with passionate IoT professionals
- Be part of rapid company growth
- Exposure to cutting-edge IoT and cloud technologies
Work Mode
- Fully remote
- Global locations: Japan, US, Europe
Soracom is an Equal Opportunity Employer and takes pride in the diversity of its employees, valuing the special experience and expertise that people from different backgrounds bring to the business.
