Manage a large volume of accounts efficiently using scalable, one-to-many methods, supported by automated health monitoring and AI-powered insights to anticipate customer needs.
Take full ownership of a diverse set of high-value customers based in the EU, serving as their primary strategic advisor and technical expert.
Lead customers through the full lifecycle, including initial onboarding, ongoing engagement, complex pricing discussions, and annual contract renewals.
Apply AI-driven tools to enhance communication efficiency, interpret customer sentiment, and redirect time toward higher-impact strategic initiatives.
Operate independently while maintaining strong collaboration with global teams in New York and Paris, contributing product feedback to influence development roadmaps.
Achieve and surpass quarterly retention and expansion targets to grow revenue within the existing customer base.
Develop deep expertise in the company's product suite and value proposition to maximize customer outcomes.
Identify and act on opportunities for business growth, both within customer accounts and internal team processes.

Minimum of two years of experience in customer success or account management, preferably in a fast-moving B2B SaaS or technology setting.
Fluent business-level English communication skills, both written and verbal.
Demonstrated experience handling contract renewals and leading pricing or contract negotiations.
Familiarity and comfort using AI platforms such as Gemini or ChatGPT in daily workflows.
Strong organizational abilities with a consistent focus on operational precision and task prioritization.
As the first hire in Lisbon, must be self-driven and capable of thriving with limited in-person managerial oversight.

Business-level proficiency in French is a significant advantage.
History of consistently exceeding renewal or net revenue retention targets.
Understanding of Identity and Access Management (IAM) or cybersecurity concepts.
Experience planning and executing product rollouts for technical IT teams.
Persistent, motivated mindset with genuine enthusiasm for the product and company mission.
Technically adept, personable, and skilled at resolving issues while maintaining confidentiality.
Capable of critical thinking, diagnosing complex challenges, and delivering solutions in a fast-paced, metrics-focused environment.

Architect Success at Scale: Manage a high-volume 'Pool' of accounts using a 'one-to-many' approach, utilizing automated health checks and AI-driven insights to intervene proactively.
Drive EU-based Accounts: Fully own a diverse list of high-value EU customers, acting as their trusted advisor and subject matter expert.
Lead Onboarding & Renewals: Direct the entire customer journey from the initial deployment, lifecycle, complex pricing negotiations and annual renewals.
Leverage AI for Efficiency: Utilize modern AI tools to streamline communication, analyze customer sentiment, and optimize your bandwidth for high-value strategic work.
Collaborate Globally: Work independently but stay deeply connected to our global teams in NYC and Paris, sharing feedback with internal development teams to shape the future of our product.
Meet and exceed quarterly quotas to ensure Dashlane successfully retains and grows our existing account base revenue.
Become an expert in Dashlane’s product, offerings and overall value to drive success with your customer base
Proactively find opportunities for growth, both within your book of business and within our team’s processes and procedures

2+ years of Customer Success or Account Management experience, ideally within a fast-paced B2B SaaS or Tech environment.
Business level fluency in English required
Proven experience managing renewals and leading pricing/contract negotiations.
You are comfortable using AI tools (i.e. Gemini, ChatGPT)
Exceptional organizational and prioritization skills, as well as a high degree of Operational Rigor
As our first Lisbon hire, you must be resourceful and comfortable operating with minimal in-person supervision.

Business level fluency in French is a major competitive advantage
A proven track record of consistently exceeding expansion or NRR quotas.
Domain knowledge in Identity and Access Management (IAM) or cybersecurity.
Experience with deployment strategies for technical IT audiences.
High degree of perseverance and passion for our product and mission.
Tech-savvy, personable with natural problem-solving abilities and demonstrated discretion and ability to work with confidential information.
Ability to think critically, troubleshoot and solve complex problems in a fast-paced, data-driven, metrics-oriented environment

Dashlane is hiring a Customer Success Manager