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United States of America Remote (Country) Employment

Ethena is hiring a Customer Success Engineer

Responsibilities

  • Own end-to-end technical implementation for mid-market and enterprise customers — HRIS integrations, SSO setup, LMS connectors, API configurations, and assignment automation logic
  • Build and maintain AI-powered workflows to automate repeatable implementation tasks (e.g., launch requirements, config QA, onboarding documentation generation)
  • Partner with AMs to run discovery on technical requirements during the kick off and translate them into scoped implementation plans
  • Serve as the primary technical point of contact during onboarding, reducing time-to-value for new customers
  • Diagnose and resolve integration issues, working cross-functionally with Product and Engineering when needed
  • Maintain implementation playbooks and documentation — and actively improve them using AI tooling (AI Training Builder, internal Compass workflows, vibe-coding your own apps)
  • Contribute to the scaled enablement motion by building reusable templates, guides, and self-serve assets

Requirements

  • 3–5 years in a CS Engineer, Solutions Engineer, Implementation Consultant, or Technical CSM role — ideally at a SaaS company
  • Hands-on experience with HRIS systems (Workday, ADP, Hibob), SSO protocols (SAML 2.0), and API-based integrations
  • Demonstrated use of AI tools to improve workflow efficiency and solve customer problems — not just "familiar with AI," but actually building workflows that save time and reduce manual work
  • Excitement to take troubleshooting work off an engineer’s plate and solve a problem yourself
  • Comfort operating in ambiguous environments and building process where none exists
  • Strong written communication skills; you can explain technical concepts to non-technical compliance buyers

Nice to Have

  • experience in compliance, HR tech, or legal tech

Additional Information

  • This is sedentary work that primarily involves sitting/standing in a home office environment
  • Unlimited PTO
  • AI tools not allowed during interviews
  • Remote-first organization
Required Skills
Compliance
About company
Ethena

Ethena is a platform of AI compliance agents designed to help organizations manage and scale their compliance programs effectively. The platform uses artificial intelligence to review disclosures, flag policy gaps, and automatically update training based on real risk signals and company policies, ensuring that compliance is both proactive and personalized.

Offering solutions like the Training Agent, Disclosure Agent, Policy Agent, and Third-Party Risk Agent, Ethena automates key aspects of compliance while keeping human oversight central to every decision. The system integrates with HRIS, supports SCORM export, and offers SOC 2 Type II certification, making it suitable for enterprise use.

Ethena provides over 200 customizable training courses across domains such as anti-money laundering, harassment prevention, cybersecurity, data privacy, HIPAA, and DEIB. With AI-powered translations in 100+ languages and region-specific compliance content, Ethena supports global organizations in maintaining ethical and inclusive workplaces.

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Job Details
Department Customer Success
Category other
Posted 22 days ago