Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
Scope, shape and present technical workshops to drive Algolia’s adoption
Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
Work across the organisation and escalate as necessary for confirmation of solutions or other options.
Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
Proactively identify and work with the customer to resolve technical risks and bottlenecks.
Provide guidance on how to optimise the use of their environment.

4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space
Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
Experience with REST API, database management, and web development technologies
Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
A lifelong learning and growth mindset
Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
Excellence in time management, task prioritization, and evaluation of situational urgency

Algolia is hiring a Customer Success Engineer