Work with a team of Customer Success Managers (CSMs) on areas like:
Understanding customer goals and workflows to drive outcomes and long-term value
Serving as a trusted advisor on QA and automated testing best practices
Creating and execute success plans that clearly link product usage to business impact
Building and maintaining alignment with technical and executive stakeholders
Identifying risks early, handle objections, and manage escalations with clarity and urgency
Collaborating with sales, product, and engineering to share feedback and improve the customer experience
Delivering against targets for Net and Gross Dollar Retention (NDR/GDR)

Is hungry to dive in and learn about customer success
Thrives in ambiguous environments (like start ups) where adaptability, ownership, and initiative are key
Has great people skills and enjoys interfacing frequently with others to solve problems
Shares our values
Must be legally authorized to work in the United States or Canada without employer-sponsored work authorization

Note we are open minded to a variety of backgrounds and previous experiences, and do not expect you to have any specific customer success experience for this role.
Qualities like ability to learn quickly, good judgment, people skills, and initiative are far more important.

Remote (Worldwide) — Remote in US or Canada

✨ Make magic. We want to build a magical product for our customers and magical place to work. Magic is striving for better than the best. Working with exceptional colleagues is exciting, inspiring, and the most important factor for creating a magical place to work.
📖 Be open. Being open provides context people need to make great decisions. Openness builds trust, showing progress creates momentum, and open learnings from failures help us get better.
💪 Have freedom and ownership. Giving people freedom instead of developing processes to prevent them from using their own judgement, creates better decision making and accountability. To give people freedom they must have the skills, context, and ownership mentality to solve problems self-directed.
💥 Deliver impact fast. Creative mavericks are motivated by doing great work, not by being told what to do. By creating a magical environment to attract talented people, by being open and providing context to make great decisions, then we can provide freedom and ownership for people to do great work and deliver impact fast.

15 minute intro with our Recruiting team — we’ll align on experience, goals, and what excites you
Take-home challenge — show us how you build relationships, dive deep with customers, and drive outcomes
Take-home review with Leadership — a mock CS call and deeper discussion on what it would look like to join the team
Trial work day with the Hiring Manager — ensuring strong alignment on expectations, impact, and long-term growth
Offer + welcome to the team 🎉

Candidates must be physically located in and have legal authorization to work in the United States or Canada without the need for employer-sponsored work authorization, now or in the future.
At this time, the company is not sponsoring visas (e.g., H-1B, TN or E-3 in the United States) or supporting related work authorization.

QA Wolf is hiring a Customer Success Associate