Customer Solutions Engineer at Cloudflare (Expired)

About the Role

Role details below.

Serve as a trusted technical advisor, help expand existing business, and ensure the success of customers
Be part of a regional team and work closely with CSMs supporting the regional book of business
Deliver a timely and organized onboarding for customers
Ensure customers see the full value in Cloudflare's products
Advise on technical best practices
Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute expertise on technical topics
Provide customers with clear proactive technical guidance and expertise across all Cloudflare products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Proactively identify opportunities for expansion for existing customers
Promote retention by capturing and communicating gaps in product or features
Contribute to the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices

5+ years of prior post-sales customer relationship management
Deep understanding of how the internet works and the desire to expand that knowledge, including: Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
Understanding of reverse and forward proxies and the applications of both
Knowledge of security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
Knowledge of performance aspects of an internet property, such as Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3
Enjoying the adventure of troubleshooting and solving technical problems
Understanding why Cloudflare plays an increasingly important role on today’s internet
Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
Technical curiosity and passion: staying up to date with Cloudflare’s specific products and industry trends
Ability to manage a project, work to deadlines, and prioritize between competing demands
Fluent in English and French

Proficiency in a third language (Spanish or Italian)
Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA,

On-site