CVS Health is looking for a Customer Service Representative to put people first during every interaction, building trust and providing a human touch. You'll use your knowledge of plans, products, procedures, and systems to provide information and resolve issues, helping to improve customer satisfaction and retention.
What You'll Do
- Be customer-focused by putting people first during every interaction.
- Create simplicity by using knowledge of plans, products, procedures, and systems to provide information and resolve issues.
- Handle caller situations professionally, representing the public perception of the company.
What We're Looking For
- Must live in the EST time zone area.
- Experience in a production environment.
- Strong communication and problem-solving skills.
- Empathy towards customers’ needs and concerns.
- Strong computer navigation and typing skills.
- Ability to manage multiple tasks in a transaction/high volume-based environment.
- High School Diploma, G.E.D., or equivalent experience.
Nice to Have
- Customer Service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
Benefits & Compensation
- Compensation: $17.00 - $31.30 per hour.
- Affordable medical plan options.
- 401(k) plan with matching company contributions.
- Employee stock purchase plan.
- No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
- Paid time off.
- Flexible work schedules.
- Family leave.
- Dependent care resources.
- Colleague assistance programs.
- Tuition assistance.
- Retiree medical access.
Work Mode
This role is open to candidates residing in the EST time zone area.
CVS Health is committed to fostering a workplace where every colleague feels valued and that they belong. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
