Catawiki is hiring a Customer Service Representative - Japanese and English (Interim)

Requirements

• Professional speaking and writing skills in Japanese and English
• Strong communication skills
• Strong analytical and critical thinking skills
• Ability to quickly switch between various customer channels like phone and e-mail communications
• Ability to positively interact with your team and other departments
• Available to work 40 hours per week
• Willing to commute to our Lisbon office and work in the office at least 2 days per week
• Flexible with working at least 2 weekends a month and on some public holidays

Nice to Have

• Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)

Benefits

• A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.
• Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories.
• Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.
• A Culture of Connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace.
• A €100 Catavoucher when you join us, and on each birthday, you'll get a €50 Catavoucher to celebrate.
• An extra day off each year to 'Pursue Your Passion'.
• Recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house.

Work Arrangement

Hybrid

Additional Information

• This position is for an Interim fixed-term 8 or 7-month contract (between September/October 2025, to April 2026), with possible extension depending on performance and business needs.
• This role is based in Lisbon, Portugal.