Work remotely from Portugal as a Customer Service Representative for a prominent international retail brand, supporting suppliers across key operational processes. Deliver accurate, timely assistance by managing invoice records, clarifying discrepancies, and responding to inquiries through phone and email communication in French and English.
Key Responsibilities
- Process and maintain supplier invoices within internal systems
- Clarify billing concerns and provide detailed explanations to suppliers
- Respond to incoming and initiate outbound communications in both French and English
- Assess cases to determine when escalation is necessary
- Facilitate direct contact between suppliers and clients when appropriate
Qualifications
Applicants must demonstrate advanced proficiency in French (C2 level) and intermediate competence in English (B2). Strong problem-solving abilities, attention to detail, and experience with Excel are essential. The ideal candidate is self-driven, adaptable, and capable of managing cases independently from start to finish. Resilience, accountability, and clear communication are key to success in this role.
Work Environment & Benefits
- Remote work based in Portugal
- Indefinite full-time contract
- Competitive compensation with performance-based bonuses
- Comprehensive paid training program
- Opportunities for career advancement and professional growth
- Referral bonus program
Company Culture
This role operates within a human-centered, technology-enabled environment focused on intelligent solutions and inclusive growth. The organization values personal development, equal opportunity, and global collaboration. All hiring decisions are made fairly, based on professional qualifications and business needs, with zero tolerance for discrimination of any kind.
