Responsibilities
- Respond quickly to client inquiries through email and online portals in both Mandarin and English.
- Manage incoming and outgoing calls, focusing on urgent and time-sensitive requests from Mandarin and English speakers.
- Provide empathetic assistance and coordinate solutions to meet customer needs effectively.
- Keep customer records current and accurate to support smooth communication and access to information.
- Address client issues promptly and professionally, using clear, bilingual communication to troubleshoot.
- Develop reliable relationships with clients through proactive, positive, and solution-focused communication.
- Ensure clients are fully satisfied in every interaction by going beyond basic expectations to provide support and reassurance.
- Record all customer interactions and case developments following internal policies, procedures, and data privacy standards.
Work Arrangement
Remote
