Responsibilities
- Ensures a hassle-free parking experience and supports efficient traffic movement through the facility
- Helps customers use automated payment systems successfully
- Delivers outstanding service that exceeds customer expectations
- Supports daily operations at the assigned location
- Observes vehicles in pay-in lanes to monitor activity
- Creates meaningful interactions through courteous and professional behavior
- Assists customers who cannot recall where they parked
- Completes additional assigned tasks as needed
- Conducts facility and garage audits when requested by management
- Verifies the starting revenue count at shift start, if applicable
- Provides change to customers before transactions, if necessary
- Informs customers of current parking rates
- Offers directions to local destinations and helps customers reach them easily
- Addresses customer concerns either independently or with supervisor support
- Answers phone calls promptly and politely, when required
- Keeps the facility and surrounding areas clean by removing litter
- Maintains a professional image with a neat appearance and proper uniform
- Reports to work punctually for scheduled shifts
- Performs any additional duties assigned by a supervisor
Work Arrangement
On-site
Other
- Must maintain a professional image with a tidy appearance and proper uniform
- Must be punctual for scheduled shifts
- May need to verify the revenue bank at the beginning of a shift
- May be asked to provide change for customers
- May be expected to answer telephone calls
