Responsibilities
- Act as the primary contact for users in the United States through phone, email, and live chat
- Help customers experiencing problems with their vehicles or diagnostic tools
- Address and resolve customer concerns during initial contact when feasible; if not, initiate and track support tickets for internal teams
- Communicate clear action plans and maintain contact with customers until issues are fully resolved
- Record all customer interactions and feedback accurately in the CRM platform
- Work closely with technical and support departments to manage complicated cases
- Offer product guidance and assist new users with onboarding processes
- Report customer feedback and patterns to help shape product improvements and support workflows
Work Arrangement
On-site
