Responsibilities
- Maintaining high level of productivity.
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer issues.
- Obtaining product knowledge so that you can answer questions.
- Processing orders, forms, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communication with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Minimum of 3 years of professional customer service experience.
- Availability to work Monday thru Sunday, 8 hour shifts between 7:30am to 6:00pm
- Call center: 3 years (Required)
- Work Location: In person
Nice to Have
- The ability to work Monday through Friday and weekends as needed
- Excellent communication, organizational, and interpersonal skills.
- Ability to stay calm when customers are stressed or upset.
- Encouraging and motivating personality
- A polished and professional demeanor.
- Self-motivation and discipline
- An ambitious and competitive nature.
- Highly evolved customer service skills.
- A working knowledge of Microsoft office and computer savvy competence.
Benefits
- Medical, Dental, and Life Insurance.
- Monthly bonuses/commissions.
- Special bonuses throughout the year.
- 401(k) with company match.
- Comprehensive, paid training.
- On-going training and mentorship.
- Free access to Fitness Center.
Work Arrangement
Remote (City/Region)
Team
Structure: Customer Service Representative acts as primary liaison between customers and field staff and sales professionals.
Additional Information
- Job Type: Full-time
- Shift: 8 hour shift
- Weekly day range: Monday to Friday
- Weekends as needed
- Work setting: In-person
- EOE F/M/V/D
