Responsibilities
- Address customer questions efficiently and accurately
- Support clients by responding to their concerns and requests
- Exceed customer expectations by delivering prompt, precise, and knowledgeable guidance
- Provide service with understanding, patience, and strong interpersonal connection
- Log, monitor, and successfully resolve customer issues and requests
- Maintain detailed and accurate records within customer accounts
- Follow organizational guidelines and operational standards
- Stay informed by reviewing relevant policies and procedures
- Operate databases, software tools, applications, and systems effectively
- Aim to resolve customer needs during the first interaction
Benefits
- Extensive training at the start of employment
- Programs recognizing employee achievements
- Continuous coaching, professional growth, and real advancement opportunities through management development paths
- Discounts with leading retail brands
Work Arrangement
On-site — Work from Home
Other
- Start Date: 6th February 2023
- Hours of Work: 37.5 hours per week
- Flexible working hours between 11:30am and 8:30pm Monday to Friday
- Currently no weekends worked
- Training: 10 Days, 11:30am - 8:00pm
- CANDIDATES MUST HAVE THEIR OWN INTERNET AND ACCESS TO A HARD LINE TO THE ROUTER
