About the Role
The role involves supporting customers with account-related questions, processing billing adjustments, and maintaining accurate records while delivering a responsive and reliable service experience.
Responsibilities
- Respond to customer inquiries via phone and email in a timely manner
- Resolve billing discrepancies and account concerns efficiently
- Update customer records with accurate contact and service details
- Process invoices, payments, and adjustments according to guidelines
- Collaborate with internal departments to address service issues
- Maintain compliance with data protection and financial regulations
- Track and report on customer service metrics and trends
- Escalate complex cases following defined procedures
- Assist in month-end billing cycles and reporting tasks
- Communicate changes to billing policies clearly to customers
- Verify service usage data for accurate invoice generation
- Handle requests for account transfers and closures
- Support the implementation of billing system improvements
- Provide feedback to improve customer service workflows
- Ensure consistent application of credit and refund policies
- Monitor accounts for unusual activity or payment delays
- Follow up on outstanding balances with professionalism
- Maintain confidentiality of customer financial information
- Assist customers in understanding their billing statements
- Participate in training for new billing software or processes
- Contribute to team meetings and operational planning
- Adapt to changes in service offerings and pricing models
- Document interactions and resolutions in the customer database
- Promote service updates and payment options to clients
- Support audits by providing accurate billing documentation
Compensation
Competitive salary with benefits package
Work Arrangement
Hybrid working available
Team
Part of a dedicated customer operations team
About the Team
This role operates within a structured customer operations unit focused on delivering accurate billing and responsive account support. Team members collaborate closely to resolve issues, improve processes, and maintain high service standards across a diverse client base in the property and construction sector.
What We Offer
The position includes access to professional development resources, a supportive team environment, and opportunities to contribute to process improvements. Employees benefit from flexible working options and a structured onboarding program to ensure success in the role.
Not available for this position
