As a Customer Service Agent, you’ll play a key role in supporting customers as they manage and adjust their car insurance policies using an intelligent digital platform. Working fully remote, you’ll respond to incoming calls, guide users through policy details, and process changes such as adding or removing vehicles and drivers, updating lienholder information, and sharing documentation.
What You’ll Do
- Assist policyholders with inquiries about coverage options, benefits, and policy adjustments
- Process service requests accurately and efficiently, ensuring customer records are up to date
- Support retention efforts by identifying concerns and offering practical solutions for at-risk accounts
- Collaborate with internal teams to resolve complex cases and improve service delivery
What We’re Looking For
- At least two years of experience in a call center or customer-facing role
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- A genuine interest in helping people and improving their experience
What We Offer
- Hourly pay ranging from $19.00 to $21.00
- Full support for obtaining your Property & Casualty insurance license within the first 60 days
- Comprehensive medical, dental, and vision coverage
- 401K with company match and potential equity inclusion
- Flexible scheduling—choose between a five-day, eight-hour week or a four-day, ten-hour schedule
- Ongoing learning opportunities and mentorship from experienced leaders
- Wellness benefits, paid time off, and parental leave
- Work-from-home setup with company-provided equipment
Our Commitment
We value curiosity, collaboration, and integrity. Our team is dedicated to solving real challenges through innovation, with a focus on enhancing AI-powered customer interactions. We are an Equal Employment Opportunity employer and welcome applicants from all backgrounds. Accommodations are available for candidates with disabilities throughout the hiring process.
