Responsibilities
- Process and record customer orders on a daily basis
- Create necessary documentation and verify special instructions for each work order
- Track order status and inform customers of updates or changes
- Build and sustain positive customer relationships by addressing inquiries and issues professionally and promptly
- Communicate customer concerns and dissatisfaction indicators to management
- Support strong collaboration with vendor partners, including transportation providers
- Comply consistently with internal protocols, such as Operational Process Standards, and external regulatory requirements
- Achieve established performance metrics according to company guidelines
- Ensure freight movements are handled without delays and in proper sequence
- Understand workflow within the department and identify opportunities to enhance efficiency
- Manage international communications with timely responses to internal and external email and requests
- Escalate unresolved issues to management when appropriate
- Supervise order-related documentation and maintain accurate filing systems
- Participate in required training sessions and fulfill the annual 52-hour training requirement
- Support a culture of compliance by following policies with integrity and accountability
- Maintain warehouse appearance standards consistent with organizational expectations
- Review and confirm accuracy of all documents during processing
- Load and unload cargo safely, correctly, and efficiently
- Coordinate cargo transfers using radio, phone, and computer systems
- Update systems with event codes as needed
- Perform cycle counts, physical inventories, and ensure inventory accuracy when directed
Responsibilities
- Process and record customer orders on a daily basis
- Create necessary documentation and verify special instructions for each work order
- Track order status and inform customers of updates or changes
- Build and sustain positive customer relationships by addressing inquiries and issues professionally and promptly
- Communicate customer concerns and dissatisfaction indicators to management
- Support strong collaboration with vendor partners, including transportation providers
- Comply consistently with internal protocols, such as Operational Process Standards, and external regulatory requirements
- Achieve established performance metrics according to company guidelines
- Ensure freight movements are handled without delays and in proper sequence
- Understand workflow within the department and identify opportunities to enhance efficiency
- Manage international communications with timely responses to internal and external email and requests
- Escalate unresolved issues to management when appropriate
- Supervise order-related documentation and maintain accurate filing systems
- Participate in required training sessions and fulfill the annual 52-hour training requirement
- Support a culture of compliance by following policies with integrity and accountability
- Maintain warehouse appearance standards consistent with organizational expectations
- Review and confirm accuracy of all documents during processing
- Load and unload cargo safely, correctly, and efficiently
- Coordinate cargo transfers using radio, phone, and computer systems
- Update systems with event codes as needed
- Perform cycle counts, physical inventories, and ensure inventory accuracy when directed
Other
- Proficient in spoken and written English for operational use
- Complete 52 hours of training annually as per company standards
- Uphold warehouse appearance standards aligned with company culture
- Follow the organization's ten cultural values: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
