Responsibilities
- Interact with clients to collect project specifications and convert them into detailed production, kitting, and shipping instructions.
- Advise clients on potential workflow enhancements to improve efficiency and outcomes for both parties.
- Conduct quality checks on work prepared by other Print Production Specialists to confirm completeness and accuracy prior to production.
- Input and validate job details in manufacturing systems and schedule jobs accordingly.
- Support sales efforts by discussing production capabilities and requirements with clients.
- Provide guidance to entry-level Print Production team members or contribute to special assignments as needed.
- Gather and organize data related to account activities, including customer feedback, invoice and payment status, and updates to production forecasts.
- Coordinate with internal facilities and third-party suppliers to manage component delivery and integration.
- Facilitate resolution of customer or production-related issues tied to client projects.
- Engage relevant departments to identify and diagnose problems affecting job execution.
- Suggest appropriate corrective actions to management that balance customer needs with company interests.
- Communicate resolution plans and updates directly to customers.
- Track job progress through production stages, consult with operations on output counts, and verify final deliverables meet specifications and standards.
- Compile final production totals and supporting documentation for billing preparation.
- Ensure necessary tools and resources are available to complete daily tasks efficiently.
- Stay up to date with all operational procedures, policies, and internal directives.
- Arrange coverage for work schedules during planned or unexpected absences.
- Review completed work to confirm adherence to required sequences, methods, and deadlines.
- Update supervisors on job status, progress, and any factors causing delays.
Work Arrangement
On-site — Houston, TX
Other
TYPICAL HOURS ARE M-F from 7am - 4pm
