Hunt St is looking for a highly organised and customer-focused individual to join our team as a Customer Sales & Support Coordinator. This role combines basic sales responsibilities with logistics and administrative coordination to support a seamless end-to-end customer experience.
What You'll Do
- Place and manage purchase orders with suppliers, ensuring accuracy of details.
- Create and issue invoices in Shopify, and assist in order tracking and fulfilment updates.
- Obtain freight quotes, book deliveries with couriers, and manage drop schedules.
- Communicate directly with couriers and suppliers to confirm delivery windows and resolve delays.
- Proactively request, track, and update ETAs; notify customers and team of changes or risks.
- Coordinate warranty claims and handle replacement or repair logistics.
- Spot and flag potential bottlenecks early to prevent delays.
- Keep internal systems like Shopify, Google Sheets, Notion, and Slack updated with real-time information.
- Respond promptly and professionally to inbound customer inquiries via email, phone, and live chat.
- Assist customers with product selection, quotes, and order processing.
- Provide accurate product information and delivery timelines.
- Guide customers toward confident purchasing decisions and follow up to help close sales.
What We're Looking For
- A background in sales.
- Excellent written and spoken English.
- Highly organised with experience in admin and logistics coordination.
- Confident managing time-sensitive or high-pressure tasks.
- Familiarity with Shopify (or similar platforms), spreadsheets, and online file systems.
- Strong attention to detail and ability to independently manage workflow.
- Comfortable working under KPIs and performance tracking.
Nice to Have
- Experience working with couriers or delivery scheduling.
Technical Stack
- Shopify
- Google Sheets
- Notion
- Slack
Benefits & Compensation
- Compensation: $1,550 - $1,850 AUD/month
Work Mode
This is a global remote position open to candidates based in the Philippines.
