Responsibilities
- Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
- With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
- Strong participation in pricing/bid preparation and the development and management of contract terms.
- Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
- Communicates frequently with customers to help ensure satisfaction with the company and the products.
- Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
- Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
- Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
- Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
Requirements
- Three to six years of relevant experience
- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
Additional Information
- Educational Requirements may vary by Geography
- Job duties and the % of time identified for any function are subject to change at any time.
