Responsibilities
- Compile usage, engagement, and ROI metrics using dashboards and internal platforms
- Generate visuals and insights for reporting and meeting prep
- Build and maintain internal and client-facing slide decks
- Draft and distribute structured agendas
- Maintain file hygiene and version control
- Manage task status boards (As游戏副本)
- Update deliverable logs
- Audit weekly operational workflows for compliance and timeliness
- Identify and surface process gaps or missed steps to ADs or Pod Directors
- Summarize weekly QA outcomes and recommend adjustments
- Track themes across tickets, usage, and internal feedback
- Maintain a "value signals" tracker to highlight wins or ROI patterns
- Flag product or usage anomalies for AD review during renewal planning
Requirements
- 2–5 years of experience in customer operations, administrative support, project coordination, or client services
- Proficiency with PowerPoint / Google Slides — strong formatting and visual clarity
- Comfortable working with Excel (basic pivot tables, vlookups, formatting charts)
- Skilled in using task/project management tools: Asana, Trello, Monday.com, etc.
- Familiar with at least one BI or reporting tool: PowerBI, Looker, Tableau, SuperBlocks
- Experience with CRM systems like Salesforce, and client ticketing tools like Zendesk
- Strong written communication for producing agendas, documentation, and clear updates
Nice to Have
- Experience in a SaaS, tech-enabled services, or any fast-paced, process-driven environment is preferred.
- Familiarity with customer success teams or agency-style client operations is a plus
Benefits
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
Work Arrangement
Remote (Worldwide)
Additional Information
- Working from home permanently
- During U.S. CST business hours
