Responsibilities
- Lead and inspire a team to deliver outstanding service and personalized product guidance aligned with company offerings and campaigns
- Monitor sales metrics and operational data to evaluate performance, identify shortfalls, and implement corrective strategies
- Prioritize the customer experience in every operational and strategic decision
- Drive omnichannel sales initiatives and optimize in-store technology to enhance efficiency and customer choice
- Support the adoption of innovative tech solutions that blend digital convenience with personal interaction
- Oversee the planning and delivery of national and local events, including author signings and children’s activities
- Manage localized customer engagement efforts such as social media, curated product selections, and community reading programs
- Collaborate on visual merchandising reviews and contribute insights on product presentation and shopper behavior
- Oversee inventory control procedures and handle returns efficiently
- Handle store opening and closing duties and maintain oversight of the sales floor
- Ensure compliance with health and safety regulations and promote a secure environment for staff and visitors
- Recruit and develop high-performing team members to build a capable and motivated workforce
- Foster individual growth by empowering team members and challenging them to expand their abilities
- Provide honest, constructive evaluations of employee performance and future potential
- Ensure all team members are aware of their performance status and have goals that support broader organizational objectives
- Share expertise openly while actively seeking to learn from more experienced colleagues
- Help team members understand how their contributions impact overall success and encourage collaboration
- Promote open communication, welcome diverse perspectives, and value feedback from all levels
- Oversee team engagement, output levels, retention, and succession planning
- Model organizational values and maintain a professional, positive presence in all interactions
- Foster an inclusive environment that values diverse thinking and perspectives
- Support a learning-focused culture where experimentation and risk-taking are encouraged without fear of failure
- Act as a change agent by promoting and supporting organizational evolution across teams
Work Arrangement
On-site
