About the Role
This position supports users by responding to questions, troubleshooting problems, and contributing insights to refine the platform’s functionality and user engagement strategies.
Responsibilities
- Respond promptly to user inquiries via email and chat
- Troubleshoot common platform issues and guide users through solutions
- Escalate technical problems to the appropriate internal teams
- Document customer interactions and outcomes accurately
- Identify recurring user concerns and report trends to leadership
- Contribute to the development of help center articles and FAQs
- Maintain up-to-date knowledge of platform features and updates
- Provide feedback to product teams based on user input
- Assist in onboarding new users when necessary
- Support community guidelines enforcement in user communications
- Monitor user feedback across multiple channels
- Follow up with users to confirm resolution satisfaction
- Adhere to service level agreements for response times
- Participate in team meetings and training sessions
- Uphold a professional and empathetic communication style
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Collaborative, mission-driven team focused on media transparency and user trust
Our Mission
We aim to reduce media bias by helping users discover news sources with balanced coverage and transparency in reporting.
Part-Time Flexibility
This role offers part-time hours with the ability to work remotely, ideal for candidates seeking flexible scheduling.
Not applicable
