Store location (not specified) On-site Employment

Indigo Books & Music is hiring a Customer Experience Representative

Responsibilities

  • Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Use merchandising standards to create a visually appealing, stimulating store
  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Requirements

  • Ability to role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience
  • Willingness to influence customers through storytelling and connect them to the brand
  • Commitment to supporting daily store operations including early or late shifts
  • Ability to conduct inventory cycle counts, replenish stock, manage returns, shelve products, and process incoming merchandise
  • Ability to use merchandising standards to create a visually appealing store environment
  • Ability to create a warm and welcoming environment for customers
  • Engage and connect with customers on the floor
  • Curate specific product collections for customers
  • Role model Indigo’s High Performance Characteristics
  • Seek information about new products, promotions, and programs
  • Contribute to a health and safety-conscious environment
  • Respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback
  • Share ideas with the Leadership Team to improve experiences

Nice to Have

  • Candidates available for a 5:00am start time

Work Arrangement

On-site — Store location (not specified)

Additional Information

  • Candidates available for a 5:00am start time will be preferred
  • Shifts may include 5AM or 10PM start times
  • Role involves physical tasks such as stocking, inventory counts, and handling merchandise
About company
Indigo Books & Music
Indigo is a physical and digital place inspired by and filled with books, ideas, and beautifully designed lifestyle products. The company's mission is to inspire reading and enrich the lives of booklovers.
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Job Details
Category other
Posted 9 days ago