Requirements
- Address customer inquiries, requests, and issues promptly and professionally.
- Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
- Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
- Deliver exceptional customer service in a courteous and professional manner.
- Manage the order inbox and manage orders received through various channels.
- Work effectively both independently and collaboratively within a team.
- Listen attentively to customer needs and questions, responding appropriately.
- Responsible for managing open orders daily and ensuring timely shipment of orders.
- Ability to use critical thinking skills to resolve customer issues and needs effectively.
