Responsibilities
- Collaborate with sales teams to guide technical assessments, design custom solutions, and present product capabilities including demonstrations and trial implementations across security, networking, and developer offerings.
- Serve as a technical partner throughout the customer journey, building and maintaining strong relationships with key decision-makers from onboarding through renewal and growth phases.
- Manage the ongoing technical engagement over the full customer lifecycle, ensuring product strategies evolve in line with changing business objectives.
- Meet performance targets linked to new revenue generation and account expansion, driving platform adoption, retention, and identifying upsell and cross-sell opportunities using usage insights. Conduct technical business reviews to demonstrate value to executive leadership.
- Function as an AI-enhanced engineer by utilizing intelligent tools and internal systems to automate repetitive processes like security questionnaire responses, environment setup, and basic monitoring, allowing greater focus on high-impact advisory work.
Work Arrangement
Remote — Mumbai
Other
This position requires residency in Mumbai.
