Responsibilities
- Serve as the primary contact for customers regarding delivery coordination, from pre-collection through to final delivery, escalating issues when necessary
- Accurately input and manage customer orders in the internal ESL system according to specified delivery requirements
- Collaborate with Planning Teams to process change requests and ensure shipments meet customer expectations
- Respond to and resolve Driverline communications promptly
- Coordinate with Forecasting, Planning, and Account Management teams on last-minute or urgent loads and associated cost implications
- Proactively track delivery performance, investigate delays or failures, and drive resolutions with proper reporting
- Maintain data integrity in all reporting, consulting the Customer Service Manager when clarification is needed
- Learn and operate customer-specific digital platforms as required
- Capture and report any additional costs accurately and within designated timelines
- Generate and maintain reports such as customer dashboards and discrepancy logs in line with business or client needs
- Ensure all shipments are billed according to the official commercial rate structure and within set deadlines
- Complete a daily checklist to confirm all tasks are finished before shift end
- Provide backup and assistance to the Customer Service team as needed
- Stay informed on company news, job openings, and procedural updates via the ESL Intranet
Compensation
£27,483 per annum
Work Arrangement
On-site — Warrington
Team
Customer Service team
Shift
4 on 4 off Days, 06:00-18:00