Warrington, United Kingdom On-site Employment

Culina Group is hiring a Customer Controller

Responsibilities

  • Serve as the primary contact for customers regarding delivery coordination, from pre-collection through to final delivery, escalating issues when necessary
  • Accurately input and manage customer orders in the internal ESL system according to specified delivery requirements
  • Collaborate with Planning Teams to process change requests and ensure shipments meet customer expectations
  • Respond to and resolve Driverline communications promptly
  • Coordinate with Forecasting, Planning, and Account Management teams on last-minute or urgent loads and associated cost implications
  • Proactively track delivery performance, investigate delays or failures, and drive resolutions with proper reporting
  • Maintain data integrity in all reporting, consulting the Customer Service Manager when clarification is needed
  • Learn and operate customer-specific digital platforms as required
  • Capture and report any additional costs accurately and within designated timelines
  • Generate and maintain reports such as customer dashboards and discrepancy logs in line with business or client needs
  • Ensure all shipments are billed according to the official commercial rate structure and within set deadlines
  • Complete a daily checklist to confirm all tasks are finished before shift end
  • Provide backup and assistance to the Customer Service team as needed
  • Stay informed on company news, job openings, and procedural updates via the ESL Intranet

Compensation

£27,483 per annum

Work Arrangement

On-site — Warrington

Team

Customer Service team

Shift

4 on 4 off Days, 06:00-18:00

About company
Culina Group

We are a market leading ambient and chilled food & drink 3PL specialist, providing warehousing, distribution, contract packing and a bonded division with extensive expertise in relation to dutiable goods across the UK and Ireland. We have recently added both Fresh and Food Manufacturing divisions and are looking towards the future and the continuation of being one of the leading logistics companies within the UK.

Using modern IT infrastructure, including warehouse management systems, satellite tracking and client interfaces we are able to offer unrivalled customer support, ensuring that you always know where your products are. Online up to date data is always available through customer web portals allowing you to track your goods from anywhere, while a significant investment of over £2.5m in customer service infrastructure over the last five years ensures that we exceed customer expectations not just once or twice, but every single time.

Working hand in hand with some of the globe's leading brands and manufacturers is an everyday event at Culina Group, plus with a multitude of own-label producers and developing companies, all are catered for with an efficient and flexible infrastructure. Importantly, our strategic focus is on food & drink logistics within a shared-user environment, which is driven by volume and critical mass. This ultimately delivers an efficient and cost effective solution for clients of all sizes.

We are committed to future proofing our business by investing in teams, network, systems, sector and the environment, which will ensure we continue to provide clients with a robust supply chain platform which performs beyond expectations every day. The latest two service additions of Fresh and Food Manufacturing are testament to this ethos, ensuring that we continue to become a leading light within the logistics industry.

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Job Details
Department Customer Service
Category other
Posted 16 days ago