Requirements
- 3–4 years of experience in complaints handling, escalations, or service recovery, ideally in telecoms/VoIP
- Strong understanding of telecom/VoIP systems and typical service issues
- Proven ability to convert dissatisfied customers into satisfied, loyal ones
- Excellent verbal and written communication; empathetic and clear under pressure
- Experience using CRM systems (HubSpot preferred)
- Strong organisational skills; able to manage multiple complex cases simultaneously
Team
Structure: Supportive team with offshore/remote staff and junior customer service team members
Additional Information
- Work schedule: Monday to Friday | 4:00 AM - 12:00 PM Philippine Time (9:00 AM - 5:00 PM UK time)
