We are looking for a Customer Care Agent to deliver exceptional customer service for the Greek and Cypriot markets. This remote role involves managing communication across live chat, phone, and email to ensure a top-tier customer experience while supporting Delivery Hero's mission to end world hunger and build brand loyalty.
What You'll Do
- Take charge of communication with end users and partners in Greece and Cyprus
- Ensure an unparalleled customer experience across all support channels
- Handle incoming customer inquiries via live chat, phone calls, and email
- Provide effective solutions to customer issues promptly and professionally
What We're Looking For
- Customer-oriented mindset
- Enthusiastic and energetic personality
- Strong verbal and written communication skills
- Ability to remain calm under pressure (e.g., 'meditate even with hardcore rock music playing')
- Willingness to go above and beyond to solve customer issues (e.g., 'go straight to the restaurant and deliver the food yourself if you need to')
- Understanding of customer emotions, particularly the difference between 'hungry' and 'HANGRY'
- Positive attitude toward call center work ('Call Center' should sound like a 'Happiest Land Ever Created')
Team & Environment
- Customer-first mindset
- Enthusiastic and energetic environment
- Problem-solving at all costs
- Passion for helping people
- Brand love and mission-driven work
- Humor and creativity in workplace language
Work Mode
This role is remote and supports the Greece and Cyprus markets. Schedule includes evening and night shifts.
Delivery Hero is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
