About the Role
The candidate will provide responsive and accurate customer support to users in Croatian, handling inquiries via email and chat while working remotely within a multilingual support environment.
Responsibilities
- Respond to customer inquiries in Croatian via email and live chat
- Troubleshoot and resolve technical issues reported by users
- Escalate complex problems to appropriate internal teams
- Maintain accurate records of customer interactions
- Follow established support procedures and workflows
- Communicate clearly and professionally with customers
- Adhere to response time standards and service level agreements
- Assist users with account setup and configuration
- Guide customers through step-by-step solutions
- Report recurring issues to improve product reliability
- Collaborate with team members on common challenges
- Stay updated on product changes and updates
- Contribute to internal knowledge base articles
- Ensure data privacy and security protocols are followed
- Handle sensitive customer information with discretion
Nice to Have
- Previous work in tech support or SaaS environments
- Knowledge of CRM platforms such as Zendesk or Salesforce
- Experience supporting non-native English speakers
- Background in IT or computer science
- Familiarity with debugging tools or logs
Compensation
Competitive salary based on experience
Work Arrangement
Remote, full-time position
Team
Part of a global customer support team
Languages Required
- Native-level Croatian proficiency required
- Professional working command of English
Work Setup
- Fully remote role with flexible scheduling
- Must have dedicated workspace and stable internet
Not applicable
