Mercier Consultancy is hiring a Croatian Speaking Hotel Reservations Agent to provide exemplary service to Croatian-speaking clients. You'll facilitate hotel bookings and support clients from inquiry to confirmation, all while working in Greece with paid relocation assistance.
What You'll Do
- Engage with Croatian-speaking clients through phone, email, and chat to facilitate hotel reservations.
- Provide detailed information on hotel options, rates, amenities, and local attractions to help clients make informed decisions.
- Accurately process reservation requests and confirm all relevant details with clients.
- Address any inquiries or issues related to bookings promptly and professionally to ensure customer satisfaction.
- Maintain accurate records of client interactions and reservation details in the CRM system.
- Stay informed about industry trends and hotel offerings to provide the best recommendations to clients.
What We're Looking For
- Fluency in Croatian (both written and spoken).
- Excellent communication and interpersonal skills aimed at delivering outstanding customer service.
- Able to effectively manage inquiries and resolve customer issues efficiently.
- Self-motivated with the ability to work independently in a dynamic environment.
- Willingness to relocate to Greece.
Nice to Have
- Proficiency in English is an advantage.
- Experience in hotel reservations, customer service, or a related field.
- A strong passion for travel and knowledge of popular hotel services and destinations.
- Familiarity with CRM systems and standard office software applications.
Technical Stack
- CRM systems
- Standard office software applications
Benefits & Compensation
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is an onsite position located in Greece.
Mercier Consultancy is an equal opportunity employer.
