Responsibilities
- Examine and analyze direct and indirect disputes related to credit reporting received via internal platforms and bureau systems such as e-OSCAR
- Determine necessary adjustments to consumer credit data in coordination with the reporting team
- Accurately record investigation details and case documentation while adhering to established resolution timeframes
- Generate dispute resolution responses that are both precise and compliant, following established templates
- Ensure all consumer-facing messages are delivered promptly, clearly, and in alignment with organizational standards
- Adhere to applicable regulations and industry standards including FCRA and FACTA
- Keep thorough records of all case outcomes and corrective measures taken
- Report recurring patterns and systemic issues to leadership and relevant departments such as Risk, Operations, Compliance, and Engineering
- Collaborate with teams across functions to identify persistent problems and contribute to sustainable fixes
- Propose enhancements to workflows to reduce dispute volume and improve automation accuracy
Benefits
- Competitive pay and equity offerings
- Choice of top-tier work devices configured to individual preferences
- Flexible paid time off policy
- Comprehensive healthcare coverage fully paid by the company, including coverage for dependents
- Additional health benefits include access to One Medical and the option to enroll in a flexible spending account
- 16 weeks of paid leave for primary caregivers and 8 weeks for all new parents
- Exposure to cutting-edge technology across all business divisions
Responsibilities
- Review and investigate direct and indirect credit reporting disputes that come through internal systems and bureau channels (e.g., e-OSCAR)
- Identify and apply corrections to consumer reporting in conjunction with our reporting team
- Document case work and investigation notes with precision while ensuring resolution timelines are met consistently
- Produce accurate, compliant dispute resolution communications based on Imprint templates
- Ensure all outgoing consumer communications are timely, clear, and reflect Imprint standards
- Follow all relevant credit reporting and compliance standards (e.g., FCRA/FACTA)
- Maintain detailed records and properly document outcomes and corrective actions
- Escalate trends and systemic gaps to leadership and partner teams (Risk, Operations, Compliance, Engineering)
- Partner with cross-functional teams to highlight recurring issues and support long-term solutions
- Proactively suggest process improvements to reduce dispute volume and increase automation fidelity
Benefits
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare, including fully covered dependent coverage
- Additional health coverage includes access to One Medical and the option to enroll in an FSA
- 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- Access to industry-leading technology across all of our business units
