At Keywords Studios, our mission is to build engaging player communities and deliver outstanding experiences. As a Content Moderator specializing in Spanish-language video games, you will be the guardian of these spaces. Your role is to create a safe and positive environment by protecting gamers from harmful content, fostering a community that thrives on respect, inclusivity, and the joy of gaming.
What You'll Do
- Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.
- Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.
- Audit and assess interactions, ensuring they are rated accurately based on their severity level.
- Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.
- Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.
- Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.
What We're Looking For
- Excellent written and verbal communication skills in English.
- Mastery in C1-C2 level Spanish proficiency.
- Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure.
- Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances.
- Ability to multitask and prioritize efficiently.
- Accountability and responsibility, taking ownership of assigned tasks.
- Agility and willingness to change, embracing new ideas and approaches.
- Self-motivation, innovation, and analytical skills with a keen eye for detail and accuracy.
- Understanding that the role implies potentially being exposed to foul content and requires resilience, maturity, and professionalism.
Nice to Have
- Experience in managing or moderating online forums/Discord within the gaming space, either professionally or during spare time.
Team & Environment
You will be part of the Player Engagement service line at Keywords Studios.
Benefits & Compensation
- Remote work with all necessary equipment provided (computer, keyboard, headset, mouse).
- Option to visit the office at the Global Office Park in Katowice.
- Private medical care option.
- My Benefit system.
- Multisport card.
- Subsidy for glasses.
- Employee Assistance Program with personal, legal and financial counselling services.
- Professional development opportunities (online learning platform, training sessions, internal vacancies).
- Employee referral program.
- Chance to look behind the scenes of the gaming industry and collaborate with people from all over the world.
Work Mode
This is a remote position open to candidates based in Europe, with a focus on Poland.
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy.
