About the Role
This role leads the strategic engagement with external consultants, driving consistent service delivery and fostering strong professional relationships to support client success.
Responsibilities
- Lead consultant onboarding and integration processes
- Develop and maintain performance evaluation frameworks
- Coordinate regular communication between internal teams and consultants
- Oversee consultant training and compliance initiatives
- Serve as primary point of contact for consultant inquiries
- Monitor consultant engagement and satisfaction
- Align consultant activities with client service objectives
- Manage escalation protocols for consultant-related issues
- Support the development of consultant-facing resources
- Facilitate feedback loops between consultants and internal stakeholders
- Ensure adherence to contractual and regulatory standards
- Optimize workflows involving external consultants
- Track key performance indicators related to consultant output
- Collaborate with legal and HR on consultant agreements
- Drive continuous improvement in consultant management practices
Nice to Have
- Master’s degree in business or healthcare administration
- Experience in fertility or reproductive healthcare services
- Background managing global consultant networks
- Knowledge of international benefits regulations
- Prior work in a high-growth startup environment
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility based on location
Team
Part of the client services leadership team focused on external partnerships
About the Team
This position supports a growing network of external professionals delivering specialized services to clients worldwide.
What You’ll Achieve
You will shape the framework for how consultants interact with internal teams and contribute to client outcomes.
Not available for this position
