Responsibilities
- Use expert knowledge to handle complex, high risk claims that typically take over a year to resolve.
- Maybe required to meet clients/witness etc. in the field to obtain statements and/or negotiate claims
- Collaborate with internal and external partners while valuing speed and accuracy to deliver the legendary customer experience
- Apply claims management principles and procedures in order to manage claims costs and leakage
- Identify potential fraudulent claims and handle according to organizational processes/procedures
- Work with claim management vendors to maintain service standards
- Act as a subject matter expert in their area of expertise to increase knowledge base within claims
- Support the timely and accurate completion of business processes and procedures
- Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Identify, suggest and actively participate in process improvement opportunities
- Actively manage relationships within and across various business lines/ corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
- Participate in cross-functional / enterprise initiatives as a subject matter expert helping to provide guidance for complex situations
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Requirements
- Undergraduate degree preferred
- 5+ years relevant experience
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
Work Arrangement
On-site
Team
Structure: Part of TD Insurance claims unit; collaborates across business lines and corporate functions. Reports to: Team Manager/ Manager, Claims
Additional Information
- Hours: 35
- Work Location: Markham, Ontario, Canada
- Language Requirement (Quebec only): Sans Objet
- May be required to meet clients/witnesses in the field to obtain statements and/or negotiate claims
