Pavago's client is hiring a Community Manager to oversee and actively engage a private entrepreneur community of approximately 160 members. This role is built on proactive relationship building within Slack to foster a professional, connected, and supportive environment.
What You'll Do
- Actively manage and participate in daily conversations within Slack, initiating discussions and encouraging member participation.
- Introduce and connect members based on shared goals, interests, and needs to foster collaboration and meaningful peer-to-peer relationships.
- Conduct regular member check-ins to assess satisfaction, gather feedback, and proactively address needs to ensure long-term retention.
- Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups, managing all logistics.
- Monitor and track community engagement metrics, including participation levels, connections made, and event attendance.
- Manage satisfaction surveys through tools like Typeform, analyze feedback, and share actionable insights with internal stakeholders.
- Take ownership of community health by identifying engagement gaps and implementing solutions independently.
What We're Looking For
- Excellent, neutral, US-friendly spoken English accent.
- Strong written and verbal communication skills.
- Proven ability to build relationships and engage diverse stakeholders.
- Experience coordinating or supporting member-focused events.
- Access to personal equipment suitable for full-time remote work.
- Availability to work U.S. hours (ET–PT).
- Strong adaptability and willingness to take on evolving responsibilities.
Nice to Have
- Previous experience in community management, member success, or relationship management.
- Background in event planning or customer-facing roles.
- Familiarity with Slack and Typeform.
- Experience working with U.S.-based clients or understanding U.S. communication styles.
- Demonstrated success improving engagement, satisfaction, or retention metrics.
- Based in LATAM or Africa.
Technical Stack
- Slack
- Typeform
Work Mode
This is a fully remote position.
