Join a forward-thinking team shaping the future of travel technology by building a dynamic community for tour and attraction operators. In this role, you'll create meaningful connections between customers and the brand, fostering a space where businesses can learn, share, and grow together—both online and in person.
What You’ll Do
- Design and lead initiatives that strengthen the Bókun user community, encouraging knowledge sharing and peer-to-peer growth among suppliers.
- Develop educational programs—including webinars, email content, and social media—to re-engage free-tier users and guide new customers toward long-term success.
- Drive referral growth by working closely with product teams to enhance brand loyalty and encourage organic advocacy.
- Lead social media strategy with purpose-built content that expands reach, deepens engagement, and generates qualified leads.
- Partner with marketing, sales, and product departments to align community efforts with broader campaigns and unlock co-marketing potential through Tripadvisor’s network.
- Monitor industry trends and customer behavior to continuously refine engagement strategies and improve customer retention.
What We’re Looking For
- Demonstrated experience building and managing online communities that deliver measurable business impact.
- Solid background in customer or community marketing, with at least two years in a related role.
- Strong grasp of social media best practices and digital content planning.
- Excellent organizational and project management abilities, with a focus on adaptability and continuous improvement.
- A natural curiosity about travel, tourism, and the role of technology in shaping visitor experiences.
- Someone who listens to feedback, challenges existing approaches, and evolves strategies to meet real user needs.
What’s On Offer
You’ll be part of a growing organization with a clear mission in the travel sector. Enjoy a competitive salary with performance incentives, comprehensive health benefits, and generous time-off policies. We support professional development and offer a collaborative culture where your contributions directly influence product direction and customer success.
Our environment values creativity, inclusivity, and teamwork. If you’re passionate about connecting people, improving customer journeys, and shaping the future of travel tech, this role offers a platform to make a tangible difference.
