Berlin, Berlin, Germany Hybrid Employment

IDnow is hiring a Communication & AI Transformation Manager

About the Role

The position is responsible for leading internal and external communication strategies while advancing the integration of artificial intelligence across business functions. The individual will align transformation goals with company messaging and support change management through clear, consistent communication.

Responsibilities

  • Lead the development and execution of internal communication plans
  • Collaborate with leadership to align messaging with transformation goals
  • Guide AI adoption by translating technical concepts into accessible content
  • Support change management initiatives across departments
  • Develop training materials for new AI tools and platforms
  • Coordinate communication between technical teams and business units
  • Monitor emerging AI trends and assess organizational impact
  • Facilitate workshops to improve AI literacy among staff
  • Manage crisis communication related to technology transitions
  • Ensure brand consistency in all transformation-related messaging
  • Track engagement and effectiveness of communication campaigns
  • Advise on stakeholder communication strategies
  • Produce executive-level presentations on AI progress
  • Build feedback loops to capture employee sentiment
  • Partner with HR on transformation-related talent initiatives
  • Oversee external communication tied to AI milestones
  • Maintain a centralized knowledge base for transformation updates
  • Align communication timelines with project delivery schedules
  • Identify and mitigate communication risks during transitions
  • Promote a culture of innovation and adaptability

Compensation

Competitive salary with performance-based components

Work Arrangement

Hybrid work model with flexibility for remote and office presence

Team

Cross-functional team focused on digital innovation and AI integration

Why This Role Matters

This position sits at the intersection of technology and people, ensuring that AI transformation is communicated clearly and adopted successfully across the organization.

Growth Opportunities

The role offers direct exposure to executive leadership and the chance to shape the future of AI integration in a growing technology environment.

Available for qualified candidates requiring work authorization

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About company
IDnow

We turn trust into your greatest asset, delivering scalable security, adaptive compliance, and real-time fraud prevention through AI-driven, SaaS-based identity solutions. IDnow enables businesses to operate seamlessly in a complex digital world by simplifying identity risk management and delivering trusted, customer-centric experiences.

The company offers automated, expert-led, and in-person identity verification, digital signatures, and trust services. These solutions support industries such as fintech, banking, gaming, crypto, travel, and telecommunications, ensuring compliance with evolving regulations like AMLR, eIDAS 2.0, and PSD3.

IDnow verifies over 115 million identities annually, supports 3700+ document types, and serves 600+ sector-leading customers worldwide with a secure, frictionless onboarding process.

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Job Details
Department Leadership, People & Org, Marketing
Category other
Posted a month ago