Responsibilities
- Make high-volume outbound collection calls (up to 50 per day) to customers with outstanding balances using RingCentral (all calls are recorded).
- Work on an active accounts receivable balance from the clients.
- Research and review customer files during live conversations to provide accurate and informed updates.
- Handle sensitive or challenging conversations with professionalism, patience, and clarity.
- Maintain detailed call records and collection notes in the system.
- Identify and execute upsell or cross-sell opportunities during conversations, when appropriate.
- Collaborate with internal teams (finance, operations, and sales) to resolve any disputes or account issues.
- Propose improvements to the collections workflow and customer engagement strategies.
Additional Information
- Work Hours: Night Shift (Aligned with New York, U.S. business hours)
- All calls are recorded using RingCentral
- Must be willing to work New York business hours (night shift in PH or similar time zones)
